Delete your InterpretLink account

Request deletion

If you can sign in, open Account → Privacy & account → Delete account. The same deletion control is available in the InterpretLink web portal.

Open Privacy & account

If you cannot sign in, send the request from the email address associated with your InterpretLink account to privacy@quizandrise.com. Use the subject InterpretLink Account Deletion Request. We may ask for proportionate information to verify that the account belongs to you. You do not need to reinstall the app to use this route.

What is deleted or anonymised

An authenticated deletion request closes InterpretLink access immediately. We delete or pseudonymise account data that is no longer required, including direct account identity and contact details, authentication sessions and provider identity links, protected telephone-routing details, device/location verification records, identity-and-compliance profile details, temporary eligibility-submission values, bank destination details, and user-supplied feedback or free-text operational explanations where they are not required for a lawful retention purpose.

InterpretLink does not create call recordings or transcripts for the launch service, so there is no recording or transcript archive to retain after account deletion.

Records we may retain

• Accounting, payment, invoice, VAT, package, ledger and payout records: normally up to six years from the end of the company financial year to which they relate, and longer only where a tax or other legal requirement requires it.
• Right-to-work verification records: where the applicable UK checking regime requires retention, for the duration of the relevant employment or engagement and for two years afterwards, then securely destroyed.
• Security, fraud-prevention and operational audit records: normally up to 12 months after account closure. A relevant record may be held longer while an active investigation, dispute, court process or other legal hold requires it.
• Deletion-request accountability record: a minimal record of the request, completion status and dates may be retained for three years after completion to demonstrate that the request was handled.

Retained records are restricted to the purpose that justifies keeping them. They are not used to reactivate the deleted account or for unrelated marketing. When a legal hold ends, the normal retention schedule resumes.

Timing

For an authenticated request, account access is closed immediately and deletion or pseudonymisation begins during the request. We aim to complete provider cleanup and the initial retention review promptly and normally within 30 days. Requests sent by email enter the same process once identity has been proportionately verified.

Privacy and controller

See our Privacy notice for further information. Quiz & Rise Ltd, trading as InterpretLink, is registered in Scotland under company number SC848141. Privacy enquiries: privacy@quizandrise.com.